Greetings and thank you for using earthknow.com writing services. We are committed to providing the highest quality SEO, scientific or general writing, rewriting, proofreading and publishing services that exceed your expectations. We do understand, however, that there are cases when we may fail to fulfill your order to your requirements or expectations.
This refund policy defines how and when we issue refunds or eligibility criteria to ensure fairness and transparency of our services.
Please take your time to read and understand it. It stipulates the eligibility criteria, the process you should use when you want a refund, and what conditions are necessary. We have created it with the focus on satisfaction and fairness to both parties involved, which is one of our core values.
Should you be dissatisfied for any reason with our services, this refund policy will guide you on which process to follow when requesting a refund.
Definitions
- We, Us, Our in this refund policy refers to earthknow.com, the websites.
- Order refers to a service bundle you purchased.
- You or Your refers to the legal entity or individual ordering our services.
Conditions for refunds
Our conditions for refund request are as follows:
1. Timeline
You have up to 14 days from the time you receive your order to request a refund. This two-week period is enough for you to assess and judge the quality of our work adequately.
For refund claims on plagiarism and use of AI, you have up to 6 months from the time you received your article(s). Please note that cited and referenced quotes don’t amount to plagiarism.
2. Eligibility
We handle each refund request on a case-to-case basis, including in cases when the work is unsatisfactory, is delivered late, or you receive a wrong order.
However, if you cancel orders once writing has begun, we cannot guarantee you a 100% refund.
Additionally, refunds are not always guaranteed and will vary depending on circumstances. Requests beyond earthknow.com control, like changes in your needs or requirements, will not be honored.
How to request for a refund
The steps below will help us process your refund requests efficiently and accurately.
- Initiate request: Contact us via email no later than 14 days after receiving your order or no more than 6 months for plagiarism and AI use cases.
- Provide details: Give us information concerning the order, evidence, and explain in detail the reasons why you want the refund. For plagiarism and AI cases, include a report from any of the reputed services that detects AI use or plagiarism.
- We confirm receipt: We will send you a confirmation email notifying you we have received your refund request. In the email, we will tell you how long we will take to investigate and resolve the request. Our standard timeline is no more than four business days but can take longer for larger orders.
- Cooperate with us: During the resolution process, we may require additional information or seek clarification we deem necessary to help the resolution process. Be prompt and give accurate responses.
How we evaluate refunds
Upon successful submission of the refund request, our team will examine it and the reasons you provided. The team will then do an in-depth evaluation of your reasons, the evidence provided, and what you ordered in the instructions you gave us.
Considering the nature of the complaint and the evidence your, we will decide and inform you via email. In the email, we will give you reasons in detail for approving or denying a refund. Please note that tips are non-refundable.
Our decision will address all the issues you have and will be impartial. Our goal is to ensure transparency and fairness, not to deny or reward a refund.
This entire process of evaluation of a refund request takes at most four business days unless you had a large order.
Approved refunds
In the event we approve your refund request, we will issue a refund within 6–9 business days. We cannot guarantee these timelines, as banks have their timelines, which we do not control.
Any refunded money will be sent back to the original payment method used to make the process secure and seamless.
You may receive a full or partial refund depending on the nature of your issue and what our findings show. Cases of double-charging, duplicate orders, or if we are unable to deliver in time, will, in most cases, result in full refunds.
We may issue partial refunds where you order short articles, but you need longer ones, or you gave unclear or conflicting instructions. Cancelling orders while in progress will also attract a partial refund that depends on when you cancel it.
Should you receive a full refund, you cannot use any materials you received from us for fairness.
Declined refunds
If the reasons and evidence you give us do not warrant a refund, we will decline a refund and inform you of the decision via email. This decision is usually final, but you still have a right to appeal.
In our email, we will explain the reasons why we declined to issue you a refund. Reasons include that if you file the claim late, you do not have sufficient evidence to support your claim.
A decline is also probable if you made a wrong order or the work you received meets acceptable standards. You have a right to seek clarification on any reason for refund refusal.
If you are unsatisfied or have more evidence, you can still appeal. We will take the new evidence into consideration, but we cannot guarantee it will change our decision to decline a refund.
For cases where a refund is not viable, we may offer you a special rate or discount on future orders. Our aim is to uphold fairness and integrity, fostering our relationship with our customers.
Ranking and performance
Our SEO content and article writing/rewriting service will help you rank highly on search engines. This has been the case with most of our clients.
However, since many other factors affect rank on search engines, including but not limited to domain authority, off-page SEO, website performance, etc., we cannot guarantee a certain spot on search engines.
We will be happy to get your feedback, and in case we failed on our part to follow all the given instructions, you may get a partial or full refund. The decision to give you a refund depends on what our analysis reveals.
Canceling orders
You can only cancel orders before 30% of the remaining deadline time. You cannot cancel an order after you have received it.
Cancellations made when less than 20% of the deadline time has passed will guarantee 100% refunds.
On the other hand, cancellation that happens between 20 and 70% of the deadline will attract a partial refund. This refund will be proportional to when you cancelled your order. We give partial refunds to account for our time invested in fulfilling your orders.
Effective date
This refund policy is effective as of September 10, 2024. It applies to any order request from this date onward.
Prior to using our writing service, read and understand this refund policy for a seamless and transparent process should any scenarios occur that relate to our services.
By ordering our services from September 10, 2024, onward, you acknowledge that you have read, understood, and agreed to the terms contained in this refund policy.
Change to this refund policy
To continually improve our services, reflect market conditions, or comply with legal or regulatory requirements, earthknow.com reserves the right to modify this refund policy at any time.
Any changes will take effect immediately upon publication. Prior to this, we will notify our customers of changes via their emails or through this website.
By continuing to use our services after we have made changes, you are bound to the terms and conditions of the revised refund policy.
Contact Information
Do you have or require any further clarification, questions, inquiries, or further information regarding this refund policy? Please send us a message providing a detailed description and any other necessary documentation supporting your request for a refund. This is the fastest and by far the most efficient way to start the refund process.